Family Car Rentals > >

Car Rental Matters

With this section we intend to provide a series of articles designed to help you get the most out of your car rental experience whether you are renting from us, from someone else on the Gold Coast or elsewhere. We hope to show you how to avoid the pitfalls and how to get the best value. We will demonstrate that the "daily rate" is not a reliable guide to the overall cost or even the relative cost between different car rental companies. We will show you how to ensure that the protection package that you opt for, actually does give you the protection that the shorthand description implies. In future weeks we will cover topics including: * Understanding car rental insurance excess reduction options * Obtaining the best car rental deal * What to do in the event of an accident * What to do about traffic and parking fines * What your options are with road and bridge tolls * Travel insurance policies and their protection for rental car users

RSS Twitter Facebook

Zero Excess Rental Car Insurance

When "Zero" doesn't mean ZERO. In deciding to introduce a Zero Insurance Excess in response to requests from customers, we fully investigated the Gold Coast market. Of the 52 rental websites (other than ours) that we found, 17 purported to offer a Zero insurance excess – of these, 3 were the same company under different names. 10 of the rental companies provided enough information to enable us to determine the credibility of their Zero excess claims, but only one maintained its “Zero Excess” rating after proper analysis of their contractual terms and conditions. That company was Hertz. The other 9 of those companies all have some form of exclusion from cover which would be unlikely to be expected by a potential customer . . .

Posted By darryl on Monday 16th July 2018 @ 16:43:35

Updated : Thursday 9th August 2018 @ 11:54:36 | Words : 638 | Views : 1020 | Comments : 0


Insurance Issues

Driving in a Storm

This is very important and often causes confusion with consumers, so we have tried to give an industry-wide overview of the subject as well stating our own arrangements - we hope that you will bear with us. Standard Australian car rental contracts make the Renter fully resp . . .

Posted By Darryl on Wednesday 6th June 2018 @ 13:30:26

Updated : Wednesday 6th June 2018 @ 15:26:40 | Words : 878 | Views : 503 | Comments : 0


Understanding Car Rental Insurance Excesses

Car Crash

Standard Australian car rental contracts require the Renter to assume full responsibility for any loss of, damage to, or damage caused by the rented vehicle during the rental period, irrespective of how such damage or loss occurred. The Renter is also responsible for any los . . .

Posted By Darryl Essington-Wilson on Monday 7th November 2011 @ 19:40:51

Updated : Thursday 9th August 2018 @ 12:01:27 | Words : 904 | Views : 7008 | Comments : 1


Researching your next Car Rental Deal

Holiday Car Rental

Our top ten tips are: 1. Know the dates and times that you want the rental for and also note the day of the week that you start the rental on and end it on (some companies may not be open at the time or on the day that you want service from them). If you are enquiring about . . .

Posted By Darryl Essington-Wilson on Thursday 27th October 2011 @ 04:00:12

Updated : Wednesday 6th June 2018 @ 15:15:32 | Words : 641 | Views : 5125 | Comments : 3


Post Topic

You must be registered to submit a post within the Family Car Rentals Blog. If you are already registered, please login. Alternatively, register now for FREE.

Login to the Blog OR Register FREE

Username or Email Address:*


Remember Me

Enter this Code *
Please enter Security Code in left hand box above into right hand box above (Case Sensitive)
NOTE: If you are experiencing difficulty submitting the form, please ensure that cookies are enabled

Login to the Blog OR Register FREE

Username or Email Address


Remember Me

Share with Us


Family Car Rentals Reviewed on Google by 121 People. Rated 4.3/5

Additional Information


We provide a wide range of current model and older vehicles with the best possible value and service levels. Experience better standards of value and

Car Rental Reviews

We have put together a sample of comments on our business that have been posted by genuine customers on various websites.

Frequently Asked Questions

Within this section you will find answers to all the most commonly asked questions that we have had from our valued customers.

Family Car Rentals Blog

Check out our Blog for latest news about Family Car Rentals and insider information about local attractions, eateries and more.

Reliability and Confidence

Family Service, Family Integrity and Family Value

Family value and service

Our personal guarantee

Unequalled value with no surprises

Excellence of value to all our customers

Independent 24 hour roadside service

Flexible distance allowances

37 Lemana Lane, Burleigh Heads, Queensland 4220Australia
+ 61 7 5508 3333