Car Rental Matters
With this section we intend to provide a series of articles designed to help you get the most out of your car rental experience whether you are renting from us, from someone else on the Gold Coast or elsewhere. We hope to show you how to avoid the pitfalls and how to get the best value. We will demonstrate that the "daily rate" is not a reliable guide to the overall cost or even the relative cost between different car rental companies. We will show you how to ensure that the protection package that you opt for, actually does give you the protection that the shorthand description implies. In future weeks we will cover topics including: * Understanding car rental insurance excess reduction options * Obtaining the best car rental deal * What to do in the event of an accident * What to do about traffic and parking fines * What your options are with road and bridge tolls * Travel insurance policies and their protection for rental car users
When "Zero" doesn't mean ZERO. In deciding to introduce a Zero Insurance Excess in response to requests from customers, we fully investigated the Gold Coast market. Of the 52 rental websites (other than ours) that we found, 17 purported to offer a Zero insurance excess – of these, 3 were the same company under different names. 10 of the rental companies provided enough information to enable us to determine the credibility of their Zero excess claims, but only one maintained its “Zero Excess” rating after proper analysis of their contractual terms and conditions. That company was Hertz. The other 9 of those companies all have some form of exclusion from cover which would be unlikely to be expected by a potential customer . . .
This is very important and often causes confusion with consumers, so we have tried to give an industry-wide overview of the subject as well stating our own arrangements - we hope that you will bear with us. Standard Australian car rental contracts make the Renter fully responsible for any loss or damage caused by or to the rented vehicle during the rental period, irrespective of how such damage or loss occurred. The Renter is also responsible for any loss of rental opportunity whilst vehicles are being repaired. We automatically provide our Renters with the protection of our fleet insurance policy in respect of such loss or damage, provided that they comply fully with all conditions of rental. However this protection comes with an "insura . . .
Standard Australian car rental contracts require the Renter to assume full responsibility for any loss of, damage to, or damage caused by the rented vehicle during the rental period, irrespective of how such damage or loss occurred. The Renter is also responsible for any loss of rental opportunity whilst vehicles are being repaired. Rental car companies usually provide a means by which customers can limit this open-ended liability to something usually below $5,000. With us and many other car rental companies this is set up on the basis that provided there is compliance with the rental terms and conditions, customers are automatically afforded the protection of the rental company's fleet insurance policy, subject to a standard insurance exc . . .
Our top ten tips are: 1. Know the dates and times that you want the rental for and also note the day of the week that you start the rental on and end it on (some companies may not be open at the time or on the day that you want service from them). If you are enquiring about . . .
Gold Coast Family Car Rentals is owned by Darryl & Denise Essington-Wilson and our middle son Grant. We completed our first 16 years of operation on 20th July 2017. We started by buying two very small existing operations, with a total of 39 vehicles, the youngest of whi . . .
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